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I&T FORWARD / Projects

Engineering in context.

A look at the problems, constraints, and system designs behind two projects described on our existing website. Client identities remain confidential.

AI AUTOMATION · LLM SYSTEMS

AI assistants for a project-management platform

Connecting project knowledge, conversational search, and multi-step workflows inside an existing productivity platform.

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CONVERSATIONAL AI · DATA ENGINEERING

Conversational AI for call-center operations

Turning recorded conversations into searchable knowledge for customer support, with escalation to human agents.

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These accounts preserve the substance of our previously published projects. Results are qualitative; no numerical benchmarks are claimed.

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